Contact Us
We’re here to help! Whether you have a question about our products, need assistance with your order, or just want to say hello — reach out and our team will get back to you within 24 hours.
Get In Touch
Our team is available to assist you with any questions about our natural products, orders, or wellness consultations. We’re happy to help!
📞 Phone & WhatsApp
📍 Location
Dubai, United Arab Emirates
🕐 Business Hours
Saturday – Thursday: 9:00 AM – 6:00 PM (GST)
Friday: Closed
🚚 Delivery
We currently deliver across the UAE only. Orders are dispatched within 1–2 business days.
Send Us a Message
Fill out the form below and we’ll get back to you within 24 hours.
📍 Find Us in Dubai
We are based in Dubai, UAE and deliver to all emirates.
Frequently Asked Questions
What areas do you deliver to?
We currently deliver within the UAE only — covering all seven emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. International shipping will be available soon.
How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 2–5 business days depending on your location within the UAE.
What is your return policy?
You may return any item within 7 days of receiving your order, provided it is unused and in its original packaging. If you received a wrong or damaged item, you are entitled to a 100% full refund or replacement — no questions asked. Please see our full Refund & Returns Policy for details.
What makes BT Naturals products different?
All our products are carefully sourced from trusted, ethical suppliers and are 100% natural. We prioritize quality, purity, and sustainability in everything we offer.
Can I get wellness advice before purchasing?
Absolutely! Our team is passionate about natural wellness and happy to guide you to the right products for your needs. Reach out via email, WhatsApp, or the contact form above and we’ll be in touch.
How can I track my order?
Once your order is dispatched, you will receive an email with tracking information. You can also log in to your My Account page to view order status at any time.