Contact Us
We’re here to help! Whether you have a question about our products, need assistance with your order, or just want to say hello — reach out and our team will get back to you within 24 hours.
Get In Touch
Our team can answer questions about our natural products, ingredients and orders. We are happy to help you understand the available options.
📞 Phone & WhatsApp
📍 Location
Dubai, United Arab Emirates
🕐 Business Hours
Saturday – Thursday: 9:00 AM – 6:00 PM (GST)
Friday: Closed
🚚 Delivery
We currently deliver across the UAE only. Orders are dispatched within 1–2 business days.
Send Us a Message
Fill out the form below and we’ll get back to you within 24 hours.
📍 Find Us in Dubai
We are based in Dubai, UAE and deliver to all emirates.
Frequently Asked Questions
What areas do you deliver to?
We currently deliver within the UAE only — covering all seven emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. International shipping is currently unavailable.
How long does delivery take?
Our Shipping Information page lists estimated delivery of 1–2 business days for Dubai and 2–4 business days for other emirates. Please see Shipping Information for processing details and possible delays.
What is your return policy?
For damaged, incorrect, defective or misdescribed items, contact us within 7 days of delivery with your order number, a description and relevant photos. Eligibility, exclusions and refund or replacement details are explained in our Refund & Returns Policy.
What makes BT Naturals products different?
We select natural products from trusted suppliers, with attention to quality, ingredient information and responsible sourcing.
Can you help me choose products?
Yes. Our team can explain ingredients and available options. Contact us by email, WhatsApp or the form above, and we will reply.
How can I track my order?
Once your order is dispatched, you will receive an email with tracking information. You can also log in to your My Account page to view order status at any time.
Ordering and Customer Support
How do I place an order?
Browse the store, choose your item and any available options, and add it to your cart. Review your quantities, delivery address, shipping charge and total at checkout before submitting your order.
What should I include in an order enquiry?
Include your order number, the email address used at checkout and a short description of the issue. For a damaged or incorrect delivery, include clear photos of the item and packaging. Never send passwords, card details or one-time payment codes.
Can I change my delivery address or cancel an order?
Contact us as soon as possible by WhatsApp or email and quote your order number. Changes depend on the order status. Our Refund & Returns Policy explains the cancellation conditions.
Which payment methods can I use?
The available payment methods are shown at checkout. Review the options displayed for your order before completing payment.
How do I check ingredients and care instructions?
Read the individual item description and packaging for ingredients, intended use, storage and directions. If information is unclear, contact us before ordering.