At B&T Naturals (“we”, “our”, “us”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
When you visit our website btnaturals.ae or place an order, we may collect:
- Personal identification information: Name, email address, phone number, billing and shipping address.
- Order information: Products purchased, order history, payment method (we do not store full card details).
- Technical data: IP address, browser type, device information, pages visited, and time spent on our site (via cookies and analytics tools).
- Communication data: Any messages you send us through our contact form or email.
2. How We Use Your Information
We use your data to:
- Process and fulfil your orders and deliver products to you across the UAE
- Send order confirmation, shipping updates, and invoices to your email
- Respond to your enquiries and provide customer support
- Improve our website and shopping experience
- Send occasional promotional emails (only if you opt in — you can unsubscribe at any time)
- Comply with legal obligations under UAE law
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your data only with:
- Delivery partners — to fulfil and ship your orders across the UAE
- Payment processors — to securely process your transactions
- IT and hosting providers — who maintain our website infrastructure
- Legal authorities — if required by UAE law or court order
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart items, preferences, and login status. You can control or disable cookies through your browser settings, though some site features may not work correctly without them.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Order records are kept for a minimum of 5 years for accounting and legal purposes.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Lodge a complaint if you believe your data rights have been violated
To exercise any of these rights, please contact us at info@btnaturals.ae.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 info@btnaturals.ae
📞 +971 54 777 0522
📍 Dubai, United Arab Emirates
Effective Date: May 2025